Monday, December 28, 2009

Got email password recovery setting notification, and think

When I logon google email account today, Google mail notified me that I have not set email password recovery options yet.

It recalled my painful experience on password recovery: when I reset yahoo email password a year ago, somehow I can not logon the yahoo mail with either the old one and the new one; Then I tried to use reset password, and realized that I could not remembered my secondary email address to retrieve password, because I set it up 10 years ago. I also could not answer the tricky questions from yahoo mail: when you registered your account, and what is your zip code etc. In addition, the yahoo technical support could not do anything more than what the web provided, then I gave up my yahoo account, which is my primary account for 10 years, since then, I step away from yahoo.

Password recovery quit often happens. When password recovery is needed, the user really expect it work with security and convenience. Traditionally, we use web-based questionnaires. It is good for this application, not so good in the real world. When we have set same answer to the same/similar question on different web sites, the risk of identity fault is increased.
The new ways to deliver password recovery are desired. Google Mail uses secondary email, or SMS text messages as additional options for password recovery.

Notification is also important to get the user update information. the obsoleted information might caused unpredictable inconvenience during the password recovery as I experienced. If yahoo mail sent notification to me and remind me to update my answer to the questionnaires periodically, I might have chance to recovery the password and I might still primarily use yahoo mail .